Website Design in Durham
0191 303 7141  /  07999 653724

About Us

Website Design / Graphic Design / Brand Development / Online Marketing

 

We are a passionate team dedicated to providing the best possible service to our clients in Durham, Newcastle upon Tyne and the North East. We bring creative, technical and strategic expertise to every project we undertake.

We develop strategies, create content, build responsive websites, launch campaigns, create inspiring brand development, connect clients to their audience. We make sure that your online presence makes a difference and so much more — all to inspire the people our clients care about most.

Meet the team

Awesome Website Designer and Developer

Alex

Awesome Website Designer and Developer
Sensational Graphic Design

Lisa

Sensational Graphic Design & Brand Guru
Kickass Online and Social Media Marketer

Dom

Kickass Online and Social Media Marketer
Mega Administration Mastermind

Raj

Mega Administration Mastermind
Ground breaking online support

Ada

Ground breaking online support

Our Services

Website design, graphic design, branding and online marketing in
Durham, Newcastle and the North East

Website design

Our website design ensures that your website looks great and functions flawlessly which ever screen it’s accessed from is an absolute essential – whether that’s a desktop, laptop or mobile device.

Graphic design

Exceptional graphic design work for our clients is not just about creating something that looks stunning. It’s about really understanding what will catch the attention of your target audience and make them act in a certain way.

Branding & development

Imagine walking into a room full of people you’ve never met. You speak to one of them. They listen to what you have to say. They observe how you act. They look at what you’re wearing. You finish chatting and leave the room. They remember the experience. That’s what great branding is. It’s getting it right that matters.

Online marketing

Online marketing involves meticulous research, planning, implementation and evaluation, which are exactly what we’re known for. Plus our roll-up-your-sleeves, nothing-is-too-much-trouble approach means we’ll always be on-hand to help you respond to changes in your market.

Testimonials

  • “Wish Design excelled in understanding our need and working with us to create and implement a new website that not only met all of our aspirations but also raised our profile and had an immediate impact on our relationship with our customers. Wish Design provided us with an exceptional bespoke tailored service that met our needs and they delivered on time and on budget. Highly recommended.”

    Martin Wilson, Executive Director, TIN Arts

  • “We chose Wish Design because they seemed to understand exactly the sort of website that we needed. From the moment they answered our first email to the ongoing, unofficial support they offer now, we have not been able to fault their approach and highly recommend Wish Design.” 

    Jay Thind, MD, Outsourcing Procurement

  • “Just a quick note to say thank you for all your hard work and help with our website. Everyone says it looks fab! Thanks again.”

    Rebecca Eve, The Cottage Boutique

  • “Wish Design gave exceptional service, guidance and advice in respect of the creation of my website. Using expert knowledge my website has been positively commented on time and again and has produced exceptional results from traffic visiting my site. I have no hesitation in recommending Wish Design to anyone wishing a unique website for their business.”

    Christine Wood, Counsellor

Our typical website design process…

(Because everyone asks but other agencies don’t seem to tell you upfront!)

01

Receive a prospective enquiry

 

The quickest way  to contact us is usually by phone call (07999653724/0191 303 7141) but you can always catch us via the chat box on the website, email us at support@wishdesign.co.uk or snail mail us via Wish Design (Durham), 2 Quality Street, High Shincliffe, Durham DH1 2PP.

02

Establish the project definition

 

Often we get asked for a website and initially that’s all we have to go on. If you need assistance defining the project it’s no problem, we’re always happy to help. If you do have a strong project concept that’s already brilliant then you’re awesome.

03

Define the project scope

 

A typical scope includes the definition, an outline of the clients business., a brief competitor analysis may be included and website features will be listed. Goals are identified; we seek to understand your target audience and refine your message.

04

Develop a quotation based on the agreed brief

 

The full quotation helps us to stay on track and gives the client a method by which they can assess our work on completion. It will, of course, be based on the design scope and list the costs.

05

Commence the project

 

After we receive the 40% deposit, we begin the project on the agreed date and work within the agreed lead time.

06

Customer and competitor analysis

 

A more comprehensive customer analysis is executed so that we can understand their strengths and weaknesses and by doing so create a better experience for our client and their customers and website users.

07

Wireframes and Site Architecture

 

Wireframes provide a guide for defining the content hierarchy of the site. The site architecture includes the sitemap and wireframes of pages. Creating the sitemap ensures that you’ve considered all the key pages in the site, showing their relationship to each other and defining how the sties overall navigation should be structured.

08

Concept and Visual Design

 

Wish Design will provide the first draft of the website design. This is by no means set in stone and we welcome your input – some of our most interesting and successful designs bear little semblance to their first draft. The design will adapt and develop throughout the design process according to the clients feedback.

09

Website Development

 

The tech bit. Pure geek. This is when we develop the structure of the site and add components, modules, extensions and plugins to make the site function in the required manner.

10

Content Development

 

We will add the content supplied by the client or (if stipulated) we will generate the content on your behalf and can also provide copy writing services.

11

Site Testing & Snagging

 

Nearly there. We’ll check that the site functions are working; that the site can viewed on all device sizes; is accessible and performs as expected.

12

Final review and sign off

 

We got there. It was a team effort and we’re good to go – we’ll nearly. Its your chance to jump in with any last minute changes and ideas or just tell us how great you think we are.

13

Coach the client on how to use the site

 

Did we mention that we create “websites without the usual headaches”? You’ve got your new site but how do you use it? Support is hugely important and we’ll show you how to use the site; we’ll even make little bespoke videos for you so you don’t have to remember everything we tell you. Don’t forget if you get stuck then just shout – we’re always happy to help.

14

Site maintenance and ongoing support

 

Launching your new website is not the end of the story. We’re on hand to help you with updates, and to continue fine tuning and tweaking things to keep everything running smoothly. Just talk to us about how we can help you with this service and how often it will need to be done.

Throughout the above process we regularly consult, and seek the approval of the client so there are no unpleasant surprises.

Let’s talk about your project?